At Yann Travels, we want you to be satisfied with every purchase. This Returns & Refund Policy explains the conditions under which returns and refunds are accepted. By shopping with us, you agree to the terms below.
Eligibility for Returns
- Products can be returned only if they are defective, damaged, or incorrect upon delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
- Items damaged due to misuse, mishandling, or normal wear and tear cannot be returned.
- Certain personal-use items may not be eligible for return for hygiene and safety reasons.
Return Process
- To initiate a return, contact us at [email protected] within 7 days of receiving your order.
- Our support team will provide instructions for return approval and next steps.
- Products must be shipped back as instructed. Return shipping costs may apply.
Refunds
- Once the returned item is inspected and approved, refunds will be processed.
- Refund processing time may vary but we aim to complete it within 7–10 business days after receiving the returned item.
Cancellations
Orders can only be canceled before they are shipped. Once dispatched, cancellations are not allowed, but the return process may be used after delivery.
Contact Us
For all return and refund inquiries, please contact us at:
Email: [email protected]